Introduction
At GlobalTradeHub, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.
Please read this policy carefully to understand our refund processes. By making a purchase on our website, you agree to the terms of this Refund Policy.
Digital Products and Services
Online Courses and Workshops
For our digital courses, tutorials, and online workshops:
- 14-Day Money-Back Guarantee: If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date.
- Conditions: To be eligible for a refund, you must have accessed less than 30% of the course content and provide specific feedback about why the course did not meet your expectations.
- Course Bundle Exception: For discounted course bundles, individual courses within the bundle cannot be refunded separately. The entire bundle must be refunded as a whole, subject to the same conditions above.
Digital Downloads
For downloadable digital products (e-books, art resources, templates):
- Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product, we will first attempt to resolve these issues. If we cannot resolve them within 7 days, you will be eligible for a full refund.
- Satisfaction Guarantee: If the product description substantially misrepresented the content of the digital product, you may be eligible for a refund within 7 days of purchase.
- No Refund for Downloaded Content: Once you have successfully downloaded the digital product and there are no technical issues, all sales are generally final due to the nature of digital products that cannot be "returned."
Subscription Services
For our premium membership and subscription services:
- Prorated Refunds: If you cancel a subscription, you may receive a prorated refund for the unused portion of your current billing period, depending on your subscription plan.
- Trial Period: If you cancel during a free trial period, no refund will be issued as no payment was processed.
- Annual Subscriptions: For annual subscriptions paid in advance, you may receive a prorated refund for the remaining months if you cancel within the first 30 days of the subscription period. After 30 days, annual subscriptions are non-refundable.
Physical Products
Art Prints and Merchandise
For physical products such as art prints, books, and merchandise:
- 30-Day Return Period: You may return items within 30 days of receipt for a full refund of the purchase price (excluding shipping costs).
- Condition Requirements: Items must be returned in their original condition and packaging. For art prints, they must be unmarked, unframed, and in their original protective packaging.
- Custom or Personalized Items: Custom-made or personalized items cannot be returned unless they are damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item:
- Notification Period: Please notify us within 7 days of receiving the product.
- Documentation: Please provide photographs of the damaged item and packaging as part of your claim.
- Resolution Options: We may offer a replacement, repair, or full refund (including original shipping costs) at our discretion.
Return Shipping
For returning physical products:
- Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong item) or a defective product.
- Shipping Method: We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
- Refund Processing: Once we receive your return, we will inspect the item and process your refund within 7 business days.
Events and Workshops
In-Person Workshops and Events
For tickets to in-person art workshops, exhibitions, and events:
- Cancellation by Customer: Refunds are available if requested at least 14 days before the event date. Cancellations within 14 days of the event may receive a partial refund (50% of the ticket price) or credit toward a future event.
- Ticket Transfers: You may transfer your ticket to another person at no additional cost by notifying us at least 48 hours before the event.
- Cancellation by GlobalTradeHub: If we cancel an event, you will receive a full refund or the option to transfer your registration to a future event.
Live Online Events
For tickets to live online workshops and webinars:
- Cancellation Period: Full refunds are available up to 7 days before the scheduled event.
- Recording Access: If you are unable to attend a live online event, you will typically receive access to a recording, and therefore no refund will be issued after the event has taken place.
- Technical Difficulties: If you experience significant technical difficulties during a live online event that are caused by our systems, you may be eligible for a full or partial refund.
How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team at [email protected] or through our Contact Page.
- Include the following information in your request:
- Your order number or subscription information
- The item(s) you wish to return or receive a refund for
- The reason for your refund request
- Your preferred refund method (original payment method, store credit, etc.)
- For physical products, our team will provide you with return shipping instructions if your refund request is approved.
- For digital products or services, our team will review your request and may ask for additional information about the issues you experienced.
Refund Processing
Refund Timeframe
Once your refund is approved, the processing time depends on the payment method:
- Credit or Debit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
- PayPal: Refunds are usually processed within 1-3 business days.
- Bank Transfers: Refunds may take 7-10 business days to appear in your account.
Refund Methods
Refunds will be issued using the original payment method whenever possible. If this is not possible, we will work with you to find an alternative solution.
Store Credit
In some cases, we may offer store credit instead of a monetary refund. Store credit:
- Does not expire
- Can be used for any product or service on our website
- Is not transferable to another account
- Cannot be converted to cash
Exceptions and Special Circumstances
Non-Refundable Items
The following items and services are generally non-refundable:
- Gift cards and vouchers (except where required by law)
- Downloadable digital products that have been accessed or downloaded (except in cases of technical failure)
- Personalized or custom-created items (unless damaged or defective)
- Services that have been fully performed
Special Promotions and Sales
Items purchased during special promotions or sales may have modified refund policies. Any changes to our standard refund policy will be clearly communicated during the promotion.
Chargebacks
If you dispute a charge through your payment provider (i.e., filing a chargeback) without first attempting to resolve the issue with us, we reserve the right to:
- Contest the chargeback with evidence of our refund policy and your agreement to it
- Suspend or terminate your account
- Decline future purchases
We encourage you to contact us directly to resolve any issues before initiating a chargeback.
Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
GlobalTradeHub
Flat 75x Karl Trafficway
Leoborough W1G 6JQ
United Kingdom
Email: [email protected]
Phone: +44 066 683 5568
